How can we help?
Fixes for common problems are below. For anything else, write to us and a person will answer.
Contact us
Include your store's .myshopify.com address and, if it's about an order, the order number.
[email protected]Common problems
Most issues come down to the location, the secret or the plan.
My warehouse gets no orders
Open the app → Settings and check the warehouse location: orders assigned to a different location are not sent. Then use Warehouse connection → Test connection. Unpaid, on-hold and cancelled orders are never sent.
My warehouse gets 401 Unauthorized
The API secret is wrong or was revoked. Create a new setup link in Warehouse connection and send it to the warehouse.
My warehouse gets 402 Payment required
The store has no active plan, or the plan does not include that feature (for example inventory sync on Starter). Open Plans & billing.
Stock is not updating in Shopify
Inventory sync is on Growth and Pro. Check that the SKUs the warehouse sends match your Shopify variants, and that the warehouse sends stock for its own location.
A shipment was refused
A cancelled order is refused with ORDER_CANCELLED so nothing ships by mistake. For other refusals, the error message names the reason; the Activity page in the app shows each request.
How do I rotate the API secret?
Create a new secret or setup link, give it to the warehouse, then revoke the old one. Both work until you revoke the old one, so there is no downtime.